Frequently Asked Questions
Everything you need to know about your ALLIES beauty journey.
Are ALLIES products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically designed to be inclusive of all skin types, including sensitive and reactive skin.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, provided it is at least half full.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Are your products cruelty-free and vegan?
Absolutely. ALLIES is committed to ethical beauty; we never test on animals, and 100% of our current product line is vegan-friendly.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while express options are available for 1-2 day delivery. International orders typically arrive within 7-14 business days.